FAQ

What is your delivery time?
If your order belongs to our stock grids/steps, we deliver within 2-3 days BENELUX, across the EU 5-7 days. 
Delivery times with regard to custom-made products are on request and strongly depend on the capacity in the factory and the capacity in the work preparation department. Usually allow 3-4 weeks for special dimensions and 4-6 weeks for extra cut-outs and welded-on material. If the gratings need to be coated as well as galvanised, another 1-2 weeks are added for the Wolvega location, including preparation for coating (polishing). 


Within what time frame can I expect a quote?
We aim to send the quote within the same day to a maximum of a week after request. This depends on your requirements.


Can I order products from you as an individual?
Yes, definitely. Feel free to contact sales (via email: or by phone: +31 (0) 561 691 691) for your requirements.  


What are your opening hours?
We are open on weekdays from 08.00 - 17.00.


Can I also pick up my order at the Dejo location?
At Dejo it is possible to pick up your order in Wolvega. Please contact us in advance about the time you would like to come by. 


Is Dejo Metaalindustrie certified?

Yes, we are certified. Since our establishment in 1946, safety, quality and sustainability have been fixed pillars of our corporate culture. You can view all our certificates via this link.
https://www.dejo.nl/Certificaten_


Does Dejo accept any type of drawing?
To determine whether we can process your drawing, please send your drawing to 


I need to process a large project, but am still unclear about the gratings. Can I ask for a sample?
Yes, this is possible on request. However, please note that some samples are not immediately available.


How do I make a claim?
If you have a complaint, please contact us. You can call 0561-691691 or e-mail to or directly to the management .
 

Do you have stock grids/steps that are available for immediate delivery?
Yes, Dejo has grids and steps that are available for immediate delivery.
Through this link you can view all our stock grids/steps and order them directly if required.
https://www.dejo.nl/roosters-bestellen